Refund Policy
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Return policy : We accept returns up to 14 days after receipt . After that , unfortunately we cannot offer refunds or exchanges.
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Refunds : We offer a full refund for any item returned 14 days after receipt. Once we receive your returned item, we will conduct a review and notify you via email of receipt of the returned item and approval or rejection of your refund.
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Ineligible items : Items that have been used, altered or damaged by the customer are not eligible for a refund.
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Return Process : To return a damaged item, please contact us at the following email address: contact@offkase.com, we will provide you with a return address for the damaged item and ask you to send us a photo of the item to assess the damage.
5. Return shipping costs : Please note that return shipping costs will be your responsibility.
Refund policy during sales:
1. Orders during sales: Items purchased during sale periods are non-refundable. We encourage you to take the time to consider your purchase during these special periods, as no cancellations or refunds will be possible.
2. Products on promotion: Promotional items are eligible for refunds in accordance with our standard policy, unless otherwise stated.
We hope this refund policy meets your needs. Please feel free to contact us if you have any additional questions or concerns.
Discover our Frequently Asked Questions
What are the delivery times?
Orders are shipped within 24 hours, with estimated delivery times between 2 and 4 days.
What is UV400 protection?
The UV400 protection of our glasses blocks 100% of ultraviolet rays (UVA and UVB), ensuring maximum safety for your eyes under the sun.
Are the lenses of Secret Sun sunglasses polarized?
Yes, our lenses are polarized to reduce glare and improve visual clarity, providing an optimal viewing experience even in bright light conditions.
Can I return or exchange my glasses if they don't fit?
Yes, we offer a return and exchange policy. Check our return policy page on the website for more information on the procedure and conditions.
How can I track my order on your site?
You will receive a confirmation email as soon as your order is shipped, with a tracking link to follow your package in real time.
Additionally, to track your order, go to the “Track my order” section on our website.
Are the glasses suitable for all seasons, or specifically for summer?
Secret Sun sunglasses are designed to be versatile and stylish all year round. Whether it's to protect you from the bright sun in summer or to add a touch of style in winter.
How can I contact customer service with questions or concerns?
Our dedicated customer service team is available 7 days a week to answer any questions you may have. Feel free to contact us at Secretsunk@gmail.com .