Terms and Conditions
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Introduction These general terms and conditions of sale (hereinafter "GTC") govern the contractual relations between the company OFK, whose head office is located at 20 rue haxo, 13001 Marseille, France, registered in the Paris Trade and Companies Register, and any natural or legal person (hereinafter the "Customer") wishing to make a purchase on the website www.offkase.com (hereinafter the "Site").
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Purpose The purpose of the General Terms and Conditions is to define the conditions under which OFFKASE offers its products for sale on the Site and the terms under which the Customer can place an order and receive the Products.
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Products: The Products offered for sale on the Site are phone cases and phone accessories. The Products are described on the Site with the greatest possible precision.
4. Orders: The Customer may place an order on the Site. The order may only be registered on the Site if the Customer has created an account and identified himself by providing the requested information.
The Customer must complete the online order form indicating the Products he wishes to purchase, as well as all the information necessary for the delivery of the Products.
The Customer must check the accuracy of his order before definitively validating it.
OFFKASE reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
- Prices and payment The prices of the Products are indicated on the Site in euros, all taxes included and delivery costs included.
Payment for the Products is made by bank card. The Customer guarantees that he is the holder of the bank card used for payment of the Products and that he has the necessary funds to pay for his order.
- Delivery The Products ordered are delivered to the address indicated by the Customer when ordering or to the post office closest to the Customer. Delivery costs are borne by OFFKASE.
Delivery times are given as an indication. In the event of a delay in delivery, the Customer will not be able to cancel his order.
In the event of loss or damage to the Products during transport, OFFKASE undertakes to reimburse the Customer or send them new Products, at its discretion.
- Right of withdrawal The Customer has a period of 14 days from receipt of the Products to exercise his right of withdrawal, without having to provide reasons or pay penalties.
The Customer must inform OFFKASE of his decision to withdraw by sending an email to contact@offkase.com. OFFKASE will send the Customer an acknowledgement of receipt of his request for withdrawal.
Discover our Frequently Asked Questions
What are the delivery times?
Orders are shipped within 24 hours, with estimated delivery times between 2 and 4 days.
What is UV400 protection?
The UV400 protection of our glasses blocks 100% of ultraviolet rays (UVA and UVB), ensuring maximum safety for your eyes under the sun.
Are the lenses of Secret Sun sunglasses polarized?
Yes, our lenses are polarized to reduce glare and improve visual clarity, providing an optimal viewing experience even in bright light conditions.
Can I return or exchange my glasses if they don't fit?
Yes, we offer a return and exchange policy. Check our return policy page on the website for more information on the procedure and conditions.
How can I track my order on your site?
You will receive a confirmation email as soon as your order is shipped, with a tracking link to follow your package in real time.
Additionally, to track your order, go to the “Track my order” section on our website.
Are the glasses suitable for all seasons, or specifically for summer?
Secret Sun sunglasses are designed to be versatile and stylish all year round. Whether it's to protect you from the bright sun in summer or to add a touch of style in winter.
How can I contact customer service with questions or concerns?
Our dedicated customer service team is available 7 days a week to answer any questions you may have. Feel free to contact us at Secretsunk@gmail.com .